Holiday Inn Express Hotel & Suites - Concord, An Ihg Hotel Kannapolis, Kannapolis

My stay at the hotel was a mix of positives and negatives. The rooms were bigger than the last time, perfect for my family, but I felt they could be a bit nicer. Despite being very noisy and hearing interstate traffic even with the air conditioning on, the overall experience was decent. The service was really nice, and the staff seemed to genuinely enjoy their jobs, being accommodating and friendly. The location was wonderful, right in the middle of shops, restaurants, and stores. However, it lacked a hot tub, which I would have appreciated. The dining experience was amazing; the breakfast selection was first-rate, but the indoor pool was a bit disappointing with cold water. Facilities were sufficient, but nothing extraordinary.

I had a pleasant stay at this hotel. The rooms were spacious, clean, and centrally located to the lobby. The service was friendly and accommodating, providing great suggestions for local restaurants. The location was perfect, surrounded by shops and restaurants, though lacking a hot tub. The dining experience was good with a typical free hotel breakfast.

The hotel had nice, well-kept rooms run by a dedicated young lady who ensured everything was stocked and clean. Although the rooms were smaller than expected during our first visit, we loved the cozy bed. The morning staff provided great service, even though some were a bit moody. The location was convenient for shopping and dining but didn't have a hot tub, which I would have enjoyed. The dining experience exceeded expectations, especially for the price, yet the cold pool water was a downside. The facilities were in good condition.